FAQ's

FAQ's

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Why partner with Central Pet Australia?  
Central Pet Australia is the stress-free supply solution for your business. We are dedicated to providing customers a high level of customer support with a customer alignment and partnership experience that is the best in the industry.
•    National distribution across multiple warehouses
•    Prompt delivery and market-leading stock fulfilment
•    Online ordering
•    
Experienced and dedicated customer care and field sales team
•    Extensive range of stocked product lines from all major manufactures
•    A broad range of unique and exclusive product lines, including MfM, Applaws, Hyper Pet, Alfalfa King, Petosan, Purifie and many more.

 

Who can open an account with Central Pet Australia?
To open an account with Central Pet Australia you will need an ABN and be committed to re-selling the products you purchase from us.
Central Pet Australia is a national wholesaler; therefore there is no supply of product to the general public for their own private use.

 

How do I open a Central Pet Australia account?
An online account application form will need to be completed and the original application form sent back by mail to the Credit Officer at Central Pet Australia. Once the account has been opened you will be notified by the accounts department and the account will be active for order placement.


Button-Credit   Button-Pre-Paid

 

Please send the completed original account application to;
Attention: The Credit Officer
Central Pet Australia Pty. Ltd.
Locked Bag 4365
BLACKTOWN BC NSW 2148

 

How do I order from Central Pet Australia?
The Central Pet Australia
online ordering site is the destination for placing stock orders. The online ordering site allows customers the flexibility and convenience of placing orders at any time. Customers also have visibility on back orders, invoices, order history and pricing as part of their customer log in.  
Orders can also be placed by contacting the Central Pet Australia Customer Care team by email, phone or fax. Contact details can be located on the
Contact Us page.
 

Is there a minimum order value and what is Central Pet Australia’s freight policy?
No. Central Pet Australia does not have a minimum order value. However all invoices under $500 + GST (excluding backordered product) attract a handling fee of $30 + GST. These values are subject to change at any time.
Central Pet Australia will deliver FREE of any freight or handling charges for orders over $500 + GST.
Orders for regional clients will attract a $90.91 + GST handling fee and Tasmanian clients attract a $50 + GST handling fee.
Central Pet Australia will not deliver to PO Boxes nor to an address where no one is available to accept the delivery.
 

What are the Central Pet Australia delivery times?
When you order from Central Pet Australia we expect that order to leave our warehouse the following day. Central Pet Australia utilises a variety of couriers to ensure orders reach you in the shortest time possible. Our couriers will deliver overnight to Sydney, Brisbane, Perth and Melbourne metropolitan areas, with delivery times outside these areas varying depending on your location.

 

What if a product is not in stock?
If you order a product that is not in stock the Customer Care team can backorder the product for you, so stock is held for you when the product becomes available. Our Customer Care team and our Online Ordering system are both able to give you an approximate date when stock should be available again. When you next place an order you will be notified of any backorders that are now in stock, and have the option to purchase them.

 

Will Central Pet Australia distribute my product?
Central Pet Australia is always looking for unique products to add to our product range, so if you have a product and are looking for a national distributor please get in touch with us. However, we do have stringent criteria that need to be met before we agree to distribute a product. We have to be confident in the quality of the product, and also confident that there is a market for the product and that it will have strong marketing support.